Pawnbroking Loans

Pawnbroking Loans At A Glance With Mallard Jewellers

You can borrow between £10 to £20,000 in any of our stores today against your gold jewellery, diamonds or prestige watches including Rolex, Cartier and Breitling. We offer a confidential service provided by our friendly, experienced and knowledgeable staff. All quotes are provided with no obligation and no appointments needed. Our pawnbroking service is provided to you with minimal paperwork and in a timely manner. For more details about pawnbroking and what you will need to bring with you please read below.

Mallards is a trading name of Cranbrook Jewellers Ltd and is authorised and regulated by the Financial Conduct Authority for consumer credit activities.

Full Permissions Number 739993

A pawnbroking loan is a short-term loan (our primary loan term is 7 months) secured against items of gold, silver, platinum, diamond jewellery, and quality watches. The amount of the loan is dependent on the item(s) provided as security.

How it works

Simply take an item(s) of value in to your local Mallard store and our fully trained staff will value your item to agree a loan amount with you that you feel comfortable repaying. We pay out in cash or a same day bank transfer and keep your items safe and secure until you come back to repay your loan.

Paying back your loan

During the term of the loan you can make part payments of any amount. These can be weekly, monthly or at any time to suit you, so spreading the cost makes it easier to redeem your item(s). By making these payments you will reduce the cost of your loan. You can make payments with cash or your debit card. When you make your final payment to repay the loan you will receive your item(s) back.

Identification & Eligibility
We provide pawnbroking to over 18's only. We require two forms of identification to prove who you are and where you live. These can be a driving licence (preferred), passport (preferred) AND a bank letter/utility bill (dated within 3 months) or council tax bill. Please contact your local store for full details or if you have a different form of identification.

In the unfortunate event of you being unable to repay your loan, your item(s) will be sold in order to repay the amount outstanding. If the proceeds of the sale are greater than the amount due under the loan, including the costs incurred for selling the items, these monies will be repaid to you.

If you do have a complaint, please fill in the attached form and email, phone or visit in store and we will be happy to help.

How to make a complaint
Here at Mallard Jewellers we always try to ensure that our customers receive an excellent standard of service. However, we understand that sometimes something may go wrong and we have set out below how you should contact us if you are not satisfied. We will investigate all complaints diligently, fairly and free of charge, but if you remain dis-satisfied we will direct you to The Financial Ombudsman Service to appeal.

Mallard complaint form and procedure

Other useful links include:https://www.fca.org.uk/consumers

http://www.thenpa.com

https://www.financial-ombudsman.org.uk/

If you are struggling with, or need some advice regarding debt please contact https://www.gov.uk/debt-advice

Mallard is a trading name of Cranbrook Jewellers Ltd and is authorised and regulated by the Financial Conduct Authority for consumer credit activities. Full Permissions Number 739993